Frequently Asked Questions

Orders leave Great Wall Kitchen inside 1–2 business days with US carriage normally 3–7 business days on top, and you are emailed the tracking number when it goes.

A flat $5.99 covers US shipping at Great Wall Kitchen, and it drops to nothing once the order passes $39.00.

International delivery is not something Great Wall Kitchen offers today.

Everything ordered here is shipped because Great Wall Kitchen cannot hold it at the counter, which is at 38 Kneeland St, Boston, MA 02111, United States and open daily: 09:00–17:00.

At Great Wall Kitchen you can pay by card or with Afterpay, Klarna and WeChat Pay, with the details going straight to the payment provider rather than to the shop.

You have 30 days from delivery to send an unused item back to Great Wall Kitchen in its original packaging, and if the error was ours it costs you nothing. The full terms Great Wall Kitchen applies are on the Refund and Returns Policy page.

Refunds from Great Wall Kitchen are processed within 5-7 business days of the parcel arriving back.

An order can be stopped at Great Wall Kitchen any time before packing, usually a twelve-hour window on a business day.

No card number reaches Great Wall Kitchen; the provider handles the form and the storage.

Send Great Wall Kitchen a note at [email protected] and expect an answer within 1 business day, or ring (617) 350-3136.

Great Wall Kitchen Supply
38 Kneeland St, Boston, MA 02111, United States
Phone: (617) 350-3136
Email: [email protected]
Hours: daily: 09:00–17:00